# Authorized sub-processors

May 7, 2024

In order to provide its services, Frontegg Ltd. engages with third party sub-processors to carry out processing activities on behalf of its customers. Such sub-processors may vary depending on the services used and customer determination. Prior to engaging such sub-processors, Frontegg evaluates their data protection and security measures, and ensures a data protection agreement is in place per applicable data protection laws.

## Infrastructure Sub-processors

Frontegg uses infrastructure sub-processors that process both Frontegg’s Platform user data (authorized users on behalf of customer) and Frontegg’s customers’ end-user data. Frontegg’s services are available in two hosting regions: EU (by default) and US, per customer’s choice. Personal data of Frontegg’s customers’ end-users will only be processed by the following sub-processors:

| Provider | Description | Data Processing Location |
| --- | --- | --- |
| **Provider** Amazon Web Services, Inc | **Description** Cloud hosting provider | **Data Processing Location** EU / US / CA / AU / UK (per customer choice) |
| **Provider** Microsoft Ireland Operations, Ltd. (Azure) | **Description** Cloud hosting provider | **Data Processing Location** EU / US / CA / AU / UK (per customer choice) |
| **Provider** Cloudflare, Inc. | **Description** Web Application Firewall | **Data Processing Location** Globally |
| **Provider** Twillo, Inc. | **Description** Communications technology provider (SMS and email) | **Data Processing Location** US |
| **Provider** MongoDB Inc. | **Description** Database hosting provider | **Data Processing Location** EU / US / CA / AU / UK (per customer choice) |
| **Provider** Coralogix Ltd. | **Description** Logs | **Data Processing Location** EU / US / CA / AU / UK (per customer choice) |
| **Provider** Ipdata, LLC | **Description** IP resolving | **Data Processing Location** EU |
| **Provider** Snowflake, Inc. | **Description** Business Intelligence Analytics | **Data Processing Location** EU |
| **Provider** Rivery Technologies, Ltd. | **Description** Data Integration | **Data Processing Location** EU |

## Platform Sub-processors

In addition, Frontegg uses certain sub-processors that process only Frontegg’s Platform user data (authorized users on behalf of customer). Personal data of Frontegg’s customers’ end-users will **not** be processed by the sub-processors listed below.

| Provider | Description | Data Processing Location |
| --- | --- | --- |
| **Provider** Hubspot, Inc. | **Description** CRM | **Data Processing Location** US |
| **Provider** Heap, Inc. | **Description** Product analytics | **Data Processing Location** US |
| **Provider** Google, LLC | **Description** Product analytics | **Data Processing Location** US |
| **Provider** FullStory, Inc. | **Description** Product analytics | **Data Processing Location** US |
| **Provider** AppCues, Inc. | **Description** Product onboarding | **Data Processing Location** US |
| **Provider** Twilio, Inc. (Segment) | **Description** Product analytics | **Data Processing Location** US |
| **Provider** Functional Software, Inc. (Sentry) | **Description** Platform debugging | **Data Processing Location** US |

## Support Sub-processors

Frontegg may use the sub-processors listed below in order to provide support to its customers. The extent to which such sub-processors will process customer data is fully controlled and determined by the customer on a case by case basis.

| Provider | Description | Data Processing Location |
| --- | --- | --- |
| **Provider** Salesforce, Inc. (Slack) | **Description** Communication | **Data Processing Location** US |
| **Provider** Pivoting Owl, Inc. (Thena) | **Description** Support | **Data Processing Location** US |
| **Provider** Zendesk, Inc. | **Description** Support | **Data Processing Location** US |

## Affiliates

Depending on the nature of the services and support requested, customer data may also be processed by Frontegg Ltd.’s affiliate, Frontegg Inc, located in the US, as well as by support and NOC Frontegg subcontractors located in the EU and Israel (a jurisdiction deemed adequate by the EU Commission and the UK).

## Responsibility first

Contact the Frontegg team to disclose any suspicious activity

[Report a vulnerability](/content/vulnerability-report/index.html)